At Herbal Route, customer satisfaction is important to us.
Returns
Customers may request a return within 14 days of receiving their order.
To qualify for a return:
- The item must be unused.
- The item must be in its original packaging.
- Proof of purchase must be provided.
Non-Returnable Items
The following items may not be eligible for return:
- Opened products
- Used products
- Perishable items
- Customized or personalized products
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Shipping Costs
Shipping fees are generally non-refundable unless the return is due to our error.
Contact Us
For refund or return requests:
Email: admin@herbalroute.store